Holiday & Vacation Property 2 Rent
These terms of business are very important and should be read carefully. They define and explain your commitment to us ( YOUR DETAILS ENTERED HERE ) also know as WE and our commitment to you the customer. Jurisdiction is exclusive to the English Courts and all terms are governed by English Law.
BOOKING PROCEDURES
To confirm a reservation, simply complete our online booking form. After you have made the booking our system will issue an e-mail confirmation invoice, this can take minutes or up to 12 hours to receive. It will reconfirm what has been booked, arrival dates, duration etc. It is your responsibility to double check that all the details are correct. At the time of booking all reservations require either a deposit or full balance payment. The various payment options available are shown on the next page. For arrivals within 8 weeks full balance is due this amount will be shown on your confirmation invoice minus the paid deposit. Once the balance has been paid a Balance Paid email is sent. Thereafter two weeks before travel the directions and key collection details will be emailed.
KEY COLLECTION DETAILS
Please try not to lose these documents as they contain vital information on how to collect keys. We cannot be held responsible should you lose these documents and cannot gain access to your property. We cannot be responsible for any additional cost for extra accommodation resulting from lost documents. Upon arrival at your property a representative is available locally should you have any concerns.
WEB SITE PRICES & RATES
All prices for accommodation are quoted in Pounds Sterling and are based on a NET price on a PER WEEK basis unless otherwise stated A full week rate can only be given and we are unable to provide nightly pro-rata rates unless stated. Prices DO NOT include transfers to and from the accommodation. All prices are inclusive of tax. The cost of extra bedding (i.e.. a rollaway) varies and is to be paid for by the client directly. Cribs and cots are also to be paid for locally. It is important that these are requested either before or at the time of making the booking due to limited availability. All prices shown on our web site www.findavacationproperty.com are subject to change. Prices are only guaranteed once the deposit has cleared our bank account and a confirmation invoice is issued showing payment received.
SECURITY DEPOSIT ( you may personalise all sections or use your own T&C’s )
The usual method for paying the security deposit is for your credit card to be authorised to a maximum value of 250 euros then immediately refunded within a week of your departure date. In the event of any breakage's, losses or damage within your rental property please advise our resort office, alternatively if breakage's or damages are discovered an email will be sent detailing the breakage and requesting your authority to charge your credit card. In this event we will notify you of the charge and support the charge by emailing digital photos. If losses, breakage's or damages exceed the deposit value then you will be notified of the amount and requested to reimburse the home owner directly. By agreeing to these terms and conditions you are in agreement with this procedure.
HOLIDAY INSURANCE
It is your responsibility to take out holiday insurance. We cannot be held responsible in any way for customers who choose not to take out adequate travel insurance. We can not be held responsible for Personal Injury or Personal loss due to theft from the rental property.
SPECIAL REQUESTS AND OCCASIONS
Special requests must be put in writing detailing precisely the nature of the request. Under no circumstances can a special request ever be guaranteed. Sometimes special arrangements need to be made to accommodate handicapped and/or disabled clients. It is very important that we are told in plenty of time before the clients arrival the full nature of the disability and whether any special requirement is needed. We cannot accept liability for unsuitable or inadequate accommodation in these circumstances.
CHECK IN & CHECK OUT TIMES
Generally, apartment and villa check IN’S commence from 5pm on the day of arrival, your key collection details will confirm this for your chosen property. All check OUTS must be completed by 10 am on the morning of departure irrespective or the flight departure times. For late check-outs or early check in’s, you will need to request this arrangement before arriving in resort. In the event a late check out or early check in arrangement is confirmed in writing by us a small charge maybe payable in resort.
APARTMENT & VILLA POOLS & CLEANS
Most of our apartments & villas either have a communal pool or private pool. All pools are cleaned regularly however we cannot be held responsible for dust or dirt entering swimming pools between cleans. We also cannot be held responsible for the temperature of a pool as the majority are unheated. Some private villas do benefit from heating, for these villas there maybe an extra weekly charge applied for heating. Heating a pool is optional and will be offered at the time of booking. However, it is your responsibility to request heating of the pool should this option be required. The weekly rental cost for your property does not include daily cleans or maid service. Your property will be clean upon arrival and unless otherwise requested will not be cleaned until your departure.
AMENDMENTS & CANCELLATIONS BY YOU
We appreciate that occasionally clients change their accommodation itinerary. In these circumstances we will do our best to limit any charges to you. All cancellations are to be made by either fax, letter or e-mail. No Cancellation or amendment will ever be accepted or actioned over the phone. The cancellation or amendment will take effect from the day the written confirmation is received by us. It is your responsibility to ensure that we receive the appropriate written confirmation of the amendment or cancellation. Only the lead passengers name can cancel or amend the booking. Guests curtailing their stay for whatever reason, are not entitled to a refund for the unused nights.
Period Before Travel.
56 Days = Deposit
29 - 56 Days = 50%
28 - 15 Days = 75%
14 - 01 Days = 100%.
If you wish to amend a booking within 24 hours of making the reservation there are NO charges.
For ANY amendment thereafter a £35 amendment fee will be incurred.
AMENDMENTS BY US
Although unlikely, we may occasionally have to change the accommodation arrangements confirmed to you for reasons beyond our control. For example, there maybe an electrical or plumbing failure in your apartment or building work might make the property unsuitable for occupation or disrupt your holiday. For this reason, we reserve the right to make a change
to the accommodation details at any time. If this becomes necessary, we will:
(a) Offer alternative accommodation of comparable standard and price. If the alternative property is at additional cost then this difference must be paid by you.
(b) In the event that we offer you an alternative property of a lower category, we agree to refund you the difference between the original price paid and the alternative property.
(c) Once you have been notified of the change, you then have the option of: (a) accepting the changed arrangements as notified to you, or (b) canceling the accommodation with a full refund.
CANCELLATIONS BY US
Although it is highly unlikely, we do reserve the right to in any event cancel any confirmed accommodation. If this becomes necessary, we will refund you all money’s paid to us.
WEB SITE ACCURACY
Where facilities are withdrawn or limited we will always try and advise you.
BUILDING WORK
If we are advised about any building work or refurbishment work taking place at any of our properties then we will endeavour to inform you as soon as possible.
COMPLAINTS PROCEDURE
Even the best arranged plans can sometimes go wrong. In the event you encounter a problem whilst on holiday you must immediately contact the local appointed agent as listed in your Key Collection details or call our UK office on 0000-000000. Unless you contact our office in the UK and speak with one of our staff we have not been given a fair chance to help you. We will not be liable or responsible for any loss arising should you fail to contact us in any event. Upon your return to the UK should you wish to make a complaint it must be put in writing or emailed and sent to our UK office address. This should be done within 6 weeks of your return. We reserve the right not to respond to any complaint if it has not been received by us within 6 weeks.
GENERAL LIABILITY
a.) We do not accept liability for any loss or damage attributable to the act or omissions of other persons, employers, employees or subcontractors of our suppliers. Whilst we shall always endeavour to honour and perform our side of this contract, we cannot offer any form of pecuniary recompense if we are affected or prevented by, or where we are forced to cancel, delay, curtail, or for any reason make changes because of war, riot, terrorist activity, civil strife, industrial dispute, epidemics, shootings, adverse weather conditions or any other similar, events beyond our control.
b.) Irrespective of the circumstances and in any event, our liability to you is limited to 100% of the invoice amount.
c.) All persons booking from our web site are deemed to have read and understood our terms & conditions contained therein.
